• Food Items: o Unopened bird food can be returned within 30 days of purchase. o Open bird food with greater than 50% left in the package returned within 30 days of the purchase can only be exchanged or given store credit.
• Non-Food Items: o Unopened/Unused product can be returned within 30 days of purchase. o Opened/Used product returns must have a manager’s approval UNLESS it is the result of a manufacturer defect.
• Optics & Clearance Items: All Sales Final
• Product not Purchased at Our Locations: If we carry the item, then the customer may only receive store credit. If we do not carry that product, then no return will be given.
• Cash Returns: We are only able to process cash refunds if there have been sufficient cash sales in-store at that time and if cash was the original form of payment. If there have not been enough cash sales to cover the return amount, then the customer will need to return to the store at a later time. We may offer an exchange or store credit if cash is unavailable.
• Gift Receipt Returns: Customers who return an item with a gift receipt (meaning they were not the original purchaser) can only receive store credit or use it towards an exchange. The original receipt must be presented for a complete return.
